FAQs

No. Just filled with a garden hose. Note: Do not fill with hot water.

Some spas do and some require a dedicated supply running out from your main consumer unit (fuse box) so please check on each spa of its electric requirements. Be sure to plug directly into a wall socket via an RCD (a Residual Current Device is a safety device that switches off electricity if there is a fault and provides additional protection against electric shock)or GFCI in North America. Note: Do not use an extension cord to connect power to hot tub

Yes, either concrete, patio or well-built deck (must be level ) and a minimum of 4 inches (10cm.) thick.

You leave it plugged in continuously. The thermostat will regulate the temp and only turn it on when needed. When you want to get in the spa the ‘Jets’ button will turn the jets on and override the thermostat.

No, there is a temperature override feature.

Yes, Solid, thermal cover with side straps. Folds in the middle to allow easy removal. There are cover removing devices called cover lifters to aide cover removals.

Yes, just twist, but don’t turn them all off as you will cause a blockage which will damage the system.

Yes, in fact many customers use their spas more in the winter

Yes but consult a structural engineer to determine if the foundation will adequately support the spa and that there is sufficient ventilation

The more people who use a spa the more impurities such as perfume and deodorant are deposited in the spa which leads to foaming and cloudy water – which means that you need to either clean your spa water or change the water.

As the hot tub water gets older you will notice your filter may need to be cleaned more often. The filter is trapping the partially dissolved solids that can reduce the energy efficiency of the hot tub’s heater – so clean the filter with Filter Cleaner as directed on the bottle.

Knowing when your hot tub is giving you the signal for a water change

Knowing when to drain the spa is quite like balancing a seesaw. On the one side you don’t want to change the water over more than you have to. Filling up the water too much could prove more costly than it needs to be. However on the other hand you don’t want to put your health at risk by leaving it too long. These quick tips will help you determine what signs to look for.

Make some quick calculations

Its calculator time! First take the spa capacity in gallons and divide by the amount of people using the tub. Take this number and divide by three, this will tell you how often you should change the water. E.g. say the tub has a capacity of 300G of water with 3 people using it regularly. 300 / 3 = 100. Divide 100 by three, and you should drain your spa every 33 days or so.

Is the water especially foamy?

If the water has build-ups of foam and the “de-foamer” you are adding in, isn’t clearing it up. It’s probably a good sign to change the water over

Have a smell

Give your hot tub a whiff. If anything smells a bit off, again the water needs a quick change over.

Look at the dates

If you have drained the spa down and have left it for an extended period of time it is best to fill up, drain, then fill again. This will clean out any nasty’s in the pipework so that the sanitizing chemicals don’t need to work as hard.

Yes, either concrete, patio or well-built deck (must be level ) and a minimum of 4 inches (10cm.) thick.

Yes, by the top side control. No more than 40 degrees C (104F). 35-38 C (95-100.4F) is preferable.

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