This has been a truly excellent experience dealing with Canadian Spa Co. Our purchase was made through Home Depot, and despite this – the Canadian Spa team was there for us in all elements of this purchase. We were able to call them in regards to planning our backyard and site prep, right through to after delivery spa setup questions. Every point of contact has been five star for us – from phone etiquette to professional delivery, to technical support. I’m a huge fan as a result, and will be bragging to my friends and family as we have them over for drinks in the tub. I’m a new spa owner – so can’t speak to the longevity or warranty end of this spa company – but felt extremely good in my decision when speaking with persons who work with a variety of tub companies for years – and they commented that all of the quality components in this tub would be found in a spa with a bigger name and bigger price tag. My understanding was that this is the best spa on the market right now. Canadian company as well.
I relied heavily on internet reviews to better understand this product before purchasing. It was extremely well reviewed and received by customers. The couple of times that I read about complaint issues – they appeared to be quickly resolved by the Canadian Spa Company. I wish other companies would have a customer support experience like that.
I have phoned CSC 3-4 times before having it delivered and was dealt with professionally every time – to discuss patio setup, electrical requirements, pre-delivery questions etc. They have been a huge support – and every team member was invested in me having a positive outcome.
The product is beautiful. The spa cover was shockingly thick and appeared to be of the highest quality
Thank you to a great team